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Understanding Mobile Phones

There are three types of savings an organisation can make from a convergent solution: call costs, facilities and productivity.

Savings delivered through convergence

Although call benefits are the easiest to measure, they provide the least scale for savings. More benefits can be derived through facilities efficiencies and productivity.

Facilities savings are delivered through fixed-line replacement strategies and green field site deployments. This impacts the CAPEX and ongoing OPEX requirements of owning a fixed and mobile fast yahoo mobile.

Productivity and improved business processes, whilst providing the greatest chance for firms to get advantages from convergence, are also the hardest to assess. For example, while a converged message solution may save an employee five minutes of effort a day, the real benefit may not directly be derived through having an extra five minutes for ‘productive’ work. The benefits may, in fact, be delivered through customer satisfaction and repeat business as a result of improved response times. However, most businesses now measure customer satisfaction as a key performance indicator. Therefore, the increase in productivity and potential process re-engineering which can be achieved will have having a positive have an effect on customer satisfaction levels.

Benefits include

Extending fixed line call features to mobile units
Reducing call costs
Improving the responsiveness of the business
Delivering control : for instance, for concurrence with FSA regulations
Reducing duplication
Simple extending capacity
Improving productivity
The use of converged solutions also enables the labourforce to be more productive through functions such as mobile access to direct dial extensions and conferencing. Employees are able to respond faster to voicemails, and benefit from reduced telephone tag as they are able to answer more calls first time. Specific productivity gains are created by the following examples:

Consultants within a Healthcare Consultingcompany achieved a 10 to 15% productivity gain as a result of reduced telephone tag.

Carers at a Home Care Servicescompany achieved time savings of 60 minutes each day per employee due to fewer voicemails, more calls answered first time and reduced telephone tag.

A specialist call middle within a Travel Insurancecompany handled 25% more calls as the result of increased responsiveness of staff.

A Universityachieved one hour time saving per day for it support staff, minimising delays in reaching friends to issue job instructions or resolve issues.

Within a Hospital, nurses could actually save at least 10 minutes each time they retrieved patient results, by being able to access and check results irrespective of location within the hospital.
Productivity benefits can be relatively difficult to assess and are best addressed on an individual basis. However, financial savings can be found by computing, for example, the number of minutes saved per day through enhanced communications and business processes (e. gary. time wasted unnecessarily visiting office to receive desk based voicemails or job schedules). In addition, the ability to rapidly and consistently answer phone calls and client calls can ensure that a client is gained and maintained due to a better standard of service.

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